Arrigo Chrysler Dodge Jeep Ram Of West Palm Beach

Buyer beware. This is one of the worst dealerships.

Full of untrustworthy salespeople that will overcharge on cars and not disclose anything on car sales agreements. Make sure you do your research about pricing and be extremely cautious around this untrustworthy dealership.

Dealerships like this and people that work here are the reason why salespeople have a bad name. One of them is Andrew, aka Drew; stay away from that salesperson, one of the worst liars there.

This is the worst service center. Their service department never calls back.

Don't bother asking for a manager they won't call you back either. They took our truck at 8am on Friday did not hear from them until Monday morning. They diagnose one problem with an estimate of $3000 and can't even tell us if that will fix they problem or not. This service department is a joke.

No phone calls back from management.

A $260 charge for absolutely nothing. I do not know how this place is still in business.

I had taken my car to Arrigo Dodge service department a total of 5 times! My car felt like it was slipping and bucking.

I was concerned my transmission was going. Each time, Arrigo service department told me it wasn't the transmission. Last time they said it was the cam, the time before they told me it was my mudflap making sounds. I had my car back for two weeks this past time of it being there for the same problem of what I thought was the transmission.

My kids and I were in danger on Crosstown blvd last Thursday when my car stopped working. I had it towed back to Arrigo Dodge in Ft. Pierce. They called and said the transmission was blown because the fluid was never changed.

My car was serviced on 3/24/21 and that included a multipoint inspection. Under Arrigos own definition of multipoint inspection, that includes checking the transmission fluid. If the service department really done this inspection, the transmission would have not blown. The transmission is under locked housing and that is why I took it to be serviced at Arrigo.

I can't do this myself! They are the ones I was relying on and they neglected to do something so simple that my invoice said they did. If they had, then they would have known by the black transmission fluid that something was wrong! I don't think the service department ever looked at it the times I brought it in or they would have known it needed something as simple as fluid.

I have every invoice including 3/24/21.

I've filed with Florida Agriculture and the BBB as the service department still has my car, drained all the fluid and won't touch it. This is so wrong and needs to be made right!

The new Arrigo is now owned by the Morgan automotive group. I don't know if you ever dealt with the old Arrigo, my experience with the old Arrigo was that they were very reasonable and offered some extra incentives to their loyal customers above and beyond the usual Chysler incentives to keep returning customers happy.

Morgan automotive group doesn't have the same philosophy as the old Arrigo had, it was totally a different way of dealing with loyal returning customers, I guess it may be due to the fact this was my first time dealing with Morgan, but extra care and incentives were missing, the sales person was very helpful, but the management in my opinion doesn't have the depth to look at all aspects of satisfying a customers buying experience so they will come back when ready to lease or purchase a new vehicle. The old adage "I love the car but don't like the dealer ", applies here for the Morgan automotive group

My sister bought a New Jeep Compass six years ago. It drives like a dream.

The body, however, is rusting so badly that it needed a new hood. Pauline paid $1,400 to replace the hood. The body shop said her roof is rusted also. Arrigo sent us to a body shop.

$3800 Estimate to repair the roof. There is a small space in the roof where water is coming in.

Jeep headquarters said sorry, we cant help. The car is too old. Pauline bought this car thinking it would be her last car.

She is 82 years old and has put 31,200 in six years! HELP

bought new jeep wrangler jl for my daughter the sales man mike treated me and my family good but the service department was disgusting after 6 months with the wrangler the air bag light came on i was told that i had to wait for part the clock spring to come in. Bryan in service worst guy to talk to told me he we will contact me when part comes in so i told him that means theirs no air bag can i get a loner my daughter drives and if she is in a accident the air bag wont work he then tells me tell her to drive safe and to dont get in no accident we do not give loners for that issue wow Bryan waited 3 weeks before i was contacted

last week jeep brakes down car is less then a year old shuts down i get it towed to Bryan at service and was given the car back with broken side view mirror Bryan tells me bring car back to inform me that pat service manager said i had to pay for it that arrigo is not responsible for any damages on cars even if there done there. I asked to speak to service manager pat i was told that i couldn't speak to pat theirs a protocol you have to go through bryan after getting upset n waited for pat 20 minutes he said we not paying for it then accused me of braking it telling me maybe you did it with a nasty attitude causing me to come out of character and curse him out i went there with most respect not angry cause mistakes happen to be treated like *** from a old grumpy miserable old man with no respect this what you got running service arrigo this how you treat people after they buy a car tell mike im not coming back to buy gladiator that i went to see do to service treating me like *** for a 30 dollar part arrigo shame on your team

This company has poor customer service and poor workmanship. Please do not go there for service.

If they mess something up they will not correct the issue. They do not care about their customers.

They have many complaints regarding similar situations. Please do not purchase or get your vehicle serviced there.

I’ll never buy a vehicle from Arrigo Dodge Chrysler Jeep Ram West Palm Beach again. The brakes on my Jeep squeaked when I bought it and I was told it was fine and if it didn’t go away they would take care of it. I was told this by my salesman as well as the sales manager. After a couple of months of waiting for the break squeal to go away, I took it back to the dealer and was told nothing is wrong. The brake rotor that is squealing is scarred and would need replacing to stop the noise.

Is this a serious mechanical problem? No. Is it annoying? Yes. Should this be an issue on a vehicle with only 15,000 miles on it and still under factory warranty as well as the additional warranty I purchased from them? No, this shouldn’t be an issue. I was told it would be fixed if it didn’t go away on its own.

I shook the sales managers hand and took him at his word. Where I come from, your word backed up by a handshake is all you have. I guess at Arrigo West Palm, they don’t view it the same way.

I still would have bought a vehicle from Arrigo if they would have told me they wouldn’t fix the brakes down the road, I just would have bought one without squeaking brakes.

You would think after purchasing an extended warranty for $3000 and paying their dealer fee of over $800, they would at least take the time to honor their word or worked out something to get it taken care of.

The new brake rotor would have cost them under $200 in parts and labor at their cost maybe less. Honestly they could have probably taken a half hour and turned the rotor and it would have fixed the issue. That $200 cost them a lifetime customer and I hope this post costs them more customers. It’s dealers like this that give the industry a bad name.

If you buy a vehicle from Arrigo, do yourself a favor and take it by an independent auto shop on your test drive and have them take a look at it. Better yet, buy a vehicle from someone who will follow up on their end of the deal even after the papers are signed.

Let them run my credit ONCE and got SIX HARD INQUIRIES on my credit report because if it. Dropped my score drastically!!!

Wth did you put my info into?? Thanks...liars!

I have 2 vehicles with factory recall. First one I made an appointment they kept my car 6 days.

2nd vehicle they tell me I cant get an appointment for 2 weeks but it only takes an hour to repair . Chat just tells you someone will contact you.

Call service and they put you on hold for 10 minutes. They are all about sales lacking in service .

call the better vehicle, was told I was going to get a call back in 20 minutes, found out through the inventory that my vehicle didn’t exist so nobody ever called back, sales people are looking for the easy cell not really fitting customers needs !!!

Arrigo sold us a brand new lemon car and they refuse to recall the car and the car was brand new off the show room floor and arriviste repair depot is trained to lie to the customers